Santander UK Plc
Financial Ombudsman decision DRN3535553 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
Mr A is unhappy that Santander UK Plc has removed his overdraft facility on his bank account.Account closed or refused
bearing in mind its obligation to treat customers experiencing financial difficulties in a positive and sympathetic way.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3535553.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.