Santander UK Plc
Financial Ombudsman decision DRN3530383 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
gave him an interest only mortgage that was unsuitable for his needsProduct mis-sold
didn’t help him when he contacted the business in 2015, in the run up to his mortgage expiringMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3530383.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.