National Westminster Bank Plc

Financial Ombudsman decision DRN3528550 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

he was charged borrowing fees and interestCharges and fees

NatWest upheld Mr C’s complaint that he was given incorrect information about the charges relating to his new accountComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3528550.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.