TSB Bank plc

Financial Ombudsman decision DRN3523638 Upheld

Upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Fri Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

Ms O complains that TSB Bank plc have charged a cash advance fee on a transactionCharges and fees

and then applied interest charges incorrectly.Interest and rates

Ms O also asked TSB to send her the interest calculations several times, which they acknowledged they failed to do.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3523638.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.