Firstplus Financial Group Plc

Financial Ombudsman decision DRN3505694 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Mrs F is the personal representative/executor of the estate of her brother, Mr D, who passed away in 2013. She complains that Firstplus Financial Group Plc (Firstplus) has delayed the sale of her brother’s property by refusing to provide settlement figures in a timely manner.Mortgage administration

Mrs F is the personal representative/executor of the estate of her brother, Mr D, who passed away in 2013.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3505694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.