HSBC UK Bank Plc
Financial Ombudsman decision DRN3505567 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Mar 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Payment delayed or failed
In the Ombudsman’s words
I think HSBC acted fairly and reasonably in not applying any interest or charges from February 2018 and in also refunding those for February 2018.Charges and fees
He thinks that a payment that he made for £300 has gone missing during the migration.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3505567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.