Barclays Bank Plc
Financial Ombudsman decision DRN3499492 Not upheld
Not upheldoutcome, as published by the Ombudsman
£731redress stated in the decision
Thu Dec 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mrs M had three credit card accounts with Barclaycard in 2011. She was suffering financial difficulties so entered into a debt management planTreatment in financial difficulty
Barclaycard suspended interest on both of her accountsInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3499492.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.