Lloyds Bank PLC

Financial Ombudsman decision DRN3482589 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr T complains that Lloyds Bank PLC treated him unfairly in relation to his credit card account. He says that the bank gave him incorrect information about exchange rates and didn’t offer him a more favourable credit card account that would have saved him money.Charges and fees

Mr T says that he queried the fee and the bank told him that it charged him the transaction fee as was receiving a more favourable exchange rate. Mr T didn’t think that was correct. He says that he asked for details of the two exchange rates but the bank didn’t provide them.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3482589.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.