MBNA Limited

Financial Ombudsman decision DRN3478022 Not upheld

Not upheldoutcome, as published by the Ombudsman

£829redress stated in the decision

Sat Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

So MBNA applied an “over limit” fee and cancelled the promotional 0% rate.Charges and fees

Miss K complains that MBNA Limited didn’t give her notice it would remove the promotional rate on her credit card.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3478022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.