Capital One (Europe) plc

Financial Ombudsman decision DRN3473047 Upheld

Upheldoutcome, as published by the Ombudsman

£1,089redress stated in the decision

Fri Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr Q used his Capital One credit card in July 2014 to pay £1,089 for a television. He experienced problems with the television so he complained to Capital One under section 75.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3473047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.