Bank of Scotland Plc

Financial Ombudsman decision DRN3472764 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,193redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Halifax gave Mr S a credit card, two loans and an overdraft limit, which the executors say was irresponsible given his financial circumstances at the time.Irresponsible lending

They explain that Mr S was elderly and vulnerable after the loss of his wifeSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3472764.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.