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Nationwide Building Society
Financial Ombudsman decision DRN3468042 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He says he did not make or authorise the transactions.Unauthorised transaction
pay Mr A £200 in recognition of the difficulty he’s been caused by the Nationwide’s handling of matters.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3468042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.