Lloyds TSB Bank Plc
Financial Ombudsman decision DRN3467427 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund all charges, fees and any other costs it has applied to Mr T’s account as a result of this matterCharges and fees
Lloyds TSB admits that its advisor made an error in transferring the money when first asked to do so by Mr T.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3467427.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.