Santander UK Plc
Financial Ombudsman decision DRN3460271 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,066redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
complain about Santander UK Plc’s administration of her account and about its customer serviceMortgage administration
The attorneys, who are appointed to act on behalf of Mrs C under a Lasting Power of Attorney, complain about Santander UK Plc’s administration of her accountBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3460271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.