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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN3457788 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mrs T complains that the monthly repayments on her loan with The Royal Bank of Scotland plc (“RBS”) have not been reduced in line with reductions in the Bank of England base rate, despite the interest rate on her loan being linked to the Bank of England base rate.Interest and rates

I am mindful that Mrs T is experiencing financial difficulty and has recently missed a number of monthly payments due on the loan.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3457788.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.