Santander UK Plc
Financial Ombudsman decision DRN3457031 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jan 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
declined their mortgage applicationMortgage administration
Santander has said it made a mistake by not telling the couple they weren’t eligible for the scheme when they first approached itComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3457031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.