Halifax Limited

Financial Ombudsman decision DRN3452719 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

I was sorry to see that Mr N was surprised by changes to the mortgage account and the impact of this on his credit ratingCredit file reporting

Mr N complains, via his partner, that Bank of Scotland plc, trading as Halifax, did not notify him about a payment holiday arranged by his former wife and will not remove his name from the mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3452719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.