SPF Private Clients Limited

Financial Ombudsman decision DRN3444774 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

SPF Private Clients Limited (SPF) wrongly changed their Buy to let mortgage application to a residential mortgage application without their knowledgeMortgage administration

SPF accepted that its representative had acted wrongly and apologised for thisService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3444774.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.