Bank of Scotland Plc

Financial Ombudsman decision DRN3443147 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr and Mrs T complain that their mortgage lender Bank of Scotland Plc (BoS) hasn’t done enough to help them during their financial difficulties.Treatment in financial difficulty

Mr T has also mentioned that their situation isn’t helped because their mortgage is on BoS’ SVR, which is currently around 5.2%. Mr T considers this is too high.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3443147.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.