HSBC Bank plc

Financial Ombudsman decision DRN3436670 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr T complains HSBC Bank Plc didn’t deal with his complaint about unfair chargesCharges and fees

subsequently defaulted him making it difficult for him to get a mortgageCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3436670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.