Barclays Bank Plc
Financial Ombudsman decision DRN3432061 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Ms D complains that Barclays Bank Plc took 9 months to trace a payment.Payment delayed or failed
I am satisfied that the delay in sorting out the issue from March 2017 was because of the lack of information she had been given.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3432061.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.