Capital One (Europe) plc

Financial Ombudsman decision DRN3429856 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jun 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr A thinks that an unknown third party used his personal details to apply for a credit card account with Capital One.Unauthorised transaction

remove all references to the account from his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3429856.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.