Nationwide Building Society

Financial Ombudsman decision DRN3424839 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Product mis-sold

In the Ombudsman’s words

She also complains that Nationwide was inflexible about her options when she was in financial difficultiesTreatment in financial difficulty

She challenges the fees and interest charged by NationwideCharges and fees

Miss M – through her representative – complains that Nationwide Building Society mis-sold her mortgageProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3424839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.