Firstplus Financial Group Plc

Financial Ombudsman decision DRN3421202 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

complain that Firstplus Financial Group Plc didn’t make them aware of interest and other charges that have accrued to their account.Charges and fees

Mr and Mrs H complained to E that they had never been made aware that their account was continuing to accrue interest. But E didn’t uphold the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3421202.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.