Lloyds Bank PLC

Financial Ombudsman decision DRN3417689 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

Mr K has complained that Lloyds Bank Plc (“Lloyds”) has downgraded his packaged bank account to a free account and he’s no longer able to upgrade back to that accountAccount closed or refused

Mr K initially complained that Lloyds mis-sold him a number of packaged bank accounts.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3417689.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.