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Barclays Bank UK PLC
Financial Ombudsman decision DRN3412454 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
He wasn’t satisfied with the work done by the garage so he contacted Tesco Bank. It requested a chargeback for that amount in March 2017Card dispute or chargeback
Tesco Bank has accepted that there have been delays in its handling of Mr G’s complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3412454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.