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Vanquis Bank Limited
Financial Ombudsman decision DRN3412321 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms H complains that Vanquis Bank Limited will not refund to her the money that she paid for a holiday. Her complaint is made against Vanquis Bank under section 75 of the Consumer Credit Act 1974.Card dispute or chargeback
She also complains about the customer service that she has received from Vanquis Bank.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3412321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.