NRAM Limited

Financial Ombudsman decision DRN3411139 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr M complained that NRAM plc didn’t help with his mortgage when he had financial difficulties.Treatment in financial difficulty

He believed the property had been sold below its market value, and wanted the shortfall written off.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3411139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.