FCE Bank Plc

Financial Ombudsman decision DRN3402633 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

Mr R complains that FCE Bank plc (trading as Ford Credit) will not accept his rejection of a used car he acquired from it on hire purchase, and which he says was of unsatisfactory quality when supplied.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3402633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.