Lloyds Bank PLC

Financial Ombudsman decision DRN3393805 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refunded some of their customers interest and charges that had been added over the period when the notices hadn’t been sent outCharges and fees

I think that Lloyds Bank missed the opportunity to explain the legal position to Mr C early on.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3393805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.