Barclays Bank Plc
Financial Ombudsman decision DRN3391893 Not upheld
Not upheldoutcome, as published by the Ombudsman
£550redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr S complains about the undue delay in Barclays Bank Plc (“Barclays”) crediting a cheque for £350 to his account.Payment delayed or failed
Barclays accepted it was responsible for an undue delay in crediting £350 to Mr S’s account and that it had provided him with a poor level of service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3391893.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.