Lloyds Bank PLC

Financial Ombudsman decision DRN3390854 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

I require Lloyds Bank plc to: ... Remove any adverse information about the account from Ms P’s credit fileCredit file reporting

Ms P complains that Lloyds Bank plc won’t refund disputed cash withdrawals made from her credit card account.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3390854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.