NewDay Ltd

Financial Ombudsman decision DRN3389092 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Marbles and its parent company NewDay Ltd have decided they no longer wish to provide the account to Mrs SAccount closed or refused

Marbles has said it sent letter about the block to Mrs S on 15 July 2016... Marbles can’t show this means I can’t safely conclude that it was sent to Mrs S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3389092.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.