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Creation Consumer Finance Limited
Financial Ombudsman decision DRN3387978 Upheld
Upheldoutcome, as published by the Ombudsman
£240redress stated in the decision
Mon Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs S complains that Creation Consumer Finance Ltd charged her cash handling fees on her credit card when she used it to purchase gift cards.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3387978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.