HSBC Bank plc

Financial Ombudsman decision DRN3385991 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

HSBC applied charges and interest to Ms T’s current account as the account kept going over its overdraft limit.Charges and fees

HSBC Bank plc continued to add charges to her current account whilst it knew it owed her money as a result of mis-sold payment protection insurance (PPI).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3385991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.