Santander UK Plc
Financial Ombudsman decision DRN3383193 Not upheld
Not upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Thu Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander had the right to withdraw the mortgage offer it had made to Mrs G - but as it accepts, it made a serious mistake in not telling her or her solicitor that it had withdrawn the offer until after Mrs G had committed to buy the property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3383193.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.