Santander UK Plc
Financial Ombudsman decision DRN3382666 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Aug 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr S and Ms C complain that Santander UK Plc gave them poor advice in July 2015 about whether they could get a cheaper mortgage product.Mortgage administration
Santander didn’t deal with Mr S and Ms C’s core complaint for some time. It didn’t respond to one complaint letter at all because it mentioned a complaint would be made to this service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3382666.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.