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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN3381267 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
disputing the additional hire costs and the damage chargesCharges and fees
Volkswagen Financial Services did take up to three weeks to provide the quotations in some instancesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3381267.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.