Baines & Ernst Limited

Financial Ombudsman decision DRN3374165 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

he was charged interest and fees because of thisCharges and fees

Baines & Ernst had not done enough to chase Mr C’s bank for replies and this was poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3374165.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.