HSBC Bank plc

Financial Ombudsman decision DRN3371161 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Because it didn’t receive the information from Mr M it restricted his withdrawal limit from cash machines.Funds blocked or frozen

HSBC sent Mr M a letter asking him for some information to update its records.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3371161.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.