NRAM Limited

Financial Ombudsman decision DRN3367357 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

set its standard variable rate (SVR) at a level that wasn’t competitive and was way above Bank of England base rate.Interest and rates

agreed lower repayments for her as part of an agreed plan but didn’t explain this would mean she had more to pay when the debt was paid offMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3367357.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.