Lowell Portfolio I Limited

Financial Ombudsman decision DRN3367097 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr R complains that Lowell Portfolio I Ltd continued to report on his credit file a debt he has already repaidCredit file reporting

Lowell also directly caused delay by taking too long to provide Mr R with a full response to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3367097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.