Arrow Global Limited

Financial Ombudsman decision DRN3365871 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Aug 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs T complains that Arrow Global Limited (“AGL”) were wrong to report a default on her credit fileCredit file reporting

took too long to respond to her when she raised a complaint about itComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3365871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.