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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN3364162 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs H complain that Northern Rock (Asset Management) plc (‘NRAM’) have treated them unfairly over their mortgage arrears.Treatment in financial difficulty

I thought that the award for D & I should be increased to £250 because of its poor communication and customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3364162.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.