Barclays Bank Plc
Financial Ombudsman decision DRN3364022 Upheld
Upheldoutcome, as published by the Ombudsman
£1,400redress stated in the decision
Sun Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Barclays Bank UK plc (Barclays) disclosed to one of their members of staff, that Mrs J had made a complaint about themData and privacy
Barclays did tell her that they would update her following their IT investigation, but then didn’tService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3364022.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.