National Westminster Bank Plc

Financial Ombudsman decision DRN3358304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

NatWest has now taken the decision to close Mr M’s accounts.Account closed or refused

But the branch failed to follow the process to arrange for it to be updated.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3358304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.