Santander UK Plc
Financial Ombudsman decision DRN3355062 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
closing its local branchAccount closed or refused
Santander did not make N aware when it opened the account that N was not entitled to use branch servicesService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3355062.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.