Loans Direct UK Limited

Financial Ombudsman decision DRN3352427 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

refund her the £54.96 it had debited plus interestCharges and fees

Loans Direct has failed to provide this serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3352427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.