Redstone Mortgages Limited

Financial Ombudsman decision DRN3347175 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr R complains that Redstone Mortgages Limited refused to provide him with illustrationsMortgage administration

I find that it was. ... Redstone did provide poor customer service in initially refusing to provide the illustrations requested.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3347175.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.