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Dacorum First Credit Union Limited
Financial Ombudsman decision DRN3344545 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Mrs S has complained that Dacorum First Credit Union Limited closed her account without her consentAccount closed or refused
Dacorum responded to Mrs S’ complaint with a holding letter but didn’t issue a final response letter by the deadline.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3344545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.